Published date:

Job Title: Customer Service Team Leader

Location: Farnworth, Bolton, BL4 0AN

Salary: £27,000 to £30,000 per annum

Job Type: Full time, Permanent

Working Hours: 38 hours per week

About the Company:

Heatrod Elements Ltd are looking for a Customer Service Team Leader to join our team. Based in Farnworth, Bolton we are the leading manufacturer of heating elements and associated process heating equipment that’s required in domestic and industrial applications.

About the Role:

We have an exciting new opportunity to join our customer services team as the Team Leader. This is a great opportunity to work with us in building our customer relationships (both internally and externally) working closely with the Sales Team and the wider business.

We are looking for someone with a passion for customer services, who can get the best from their colleagues to provide service excellence. Working in the team on day to day tasks as well as being responsible for driving change.

About You:

What we’re looking for in a Customer Service Team Leader:

  • Customer focused
  • Deliver a great customer experience
  • Always strive to give the best service
  • Be the key link between operations and customer service – building key relationships
  • Calm under pressure, problem solving, attention to detail and ability to follow tasks through to completion
  • Have an analytical approach, be able to simplify complex situations and apply sound judgment to resolve problems.
  • Able to delegate workloads effectively and evenly between team members
  • Drive performance of team members, ensuring KPI’s are met
  • Build a good level of product knowledge and proactively drive improvements in customer service and customer experience

Your experience:

  • At least 5 years in a customer service environment
  • People Management experience
  • Experience of working a manufacturing environment is desirable
  • Proven experience in building customer relationships
  • Excellent IT skills, MS Office, CRM systems, etc


  • 25 days holiday, increases with length of service
  • Cash Health Plan/Discount Scheme
  • Free onsite parking
  • Great company social events
  • Pension Scheme
  • Training and Development Opportunities, both internally/externally to the business

Apply with CV and covering letter to [email protected]


No agencies, thank you.